Delivery, Returns & Further Info
Welcome Discount
We offer 10% off your first order when you subscribe to our mailing list, you can subscribe here.
Vintage & Antiques
The majority of our items are vintage, antique or pre-loved, which means they have had a place in other homes before they reach you! We ensure our items are accurately described and any notable imperfections or signs of wear will be noted on our listing descriptions. If you have any questions about any of our products or would like us to send you additional photographs, please don't hesitate to email us at hello@hiraethvintage.co.uk
UK Delivery
We aim to dispatch your order within 2-3 working days. We ship with Royal Mail and use the Tracked 48 Hours service as our standard shipping option.
UK Express Delivery
If you need your order a little quicker, we offer an express delivery option at checkout (Royal Mail Guaranteed Next Day). Express orders will be dispatched on the same working day if the order is made before 4pm.
Local Collection & Delivery
If you are local to Anglesey and would like to collect your order you can select the 'Free Local Collection' option at checkout. Once your order is placed we will contact you within 2-3 working days to arrange the best time for collection.
Worldwide Shipping
We are very happy to offer worldwide shipping. However, shipping costs vary based on location. If you are outside of the UK and would like to make an order, please e-mail us so that we can give you an accurate shipping quote for wherever you are in the world!
Eco-Friendly Packaging
We always ensure extra attention to detail when packaging our orders, as we want them to arrive with you safely. We believe in being kind to the environment and re-use and recycle as much as possible, therefore all of our boxes are recycled from other local businesses. We use paper tape which means that your box and all the tape is fully recyclable!
Your box may not look pretty on the outside but we believe it's what's on the inside that counts! All orders are carefully wrapped with bubble wrap, and wrapped up with recyclable paper & twine, we pad our boxes with extra paper, bubblewrap & recycled materials & we always pop an extra little treat into every order too!
Extra fragile orders may be double boxed to reduce the chances of breakages. The bubble wrap we use is recyclable so you can pop it into your recycling bins.
Gift Notes
Vintage gifts are a wonderful unique way of giving and we're always happy to include a gift note in your order. If you're sending a gift, please add your gift note at checkout.
Gift Vouchers
We understand that shopping for vintage items is often a very personal experience, so we now offer e-gift vouchers & physical gift vouchers.
You can purchase a physical gift voucher here
You can purchase an e-gift voucher here.
If you purchase an e-voucher we will contact you to ask for your recipients e-mail address & gift note (you can also add this information in a note at checkout) - the voucher will then be e-mailed to your recipient, and a confirmation of your order will be sent to you.
Returns, Refunds & Exchanges
We only offer returns if an item is damaged or faulty on delivery. If your item is faulty or damaged or you believe it is not as described in the listing description, please contact us within 14 days of purchase by sending an e-mail to hello@hiraethvintage.co.uk. If you contact us after this period unfortunately we will be unable to refund your purchase.
Return Shipping Costs
As a small family run business we are unable to cover the shipping costs of returned items. Please contact us in the case of a return and we are happy to help with the best shipping service to select for returning your item.